Delivery Information

Delivery Information

Please note: in some circumstances the surcharge may need to be increased for large and/or bulky items. 


Delivery times

We aim to dispatch orders within 1 - 2 working days where all items ordered are in stock (over 90% of orders are dispatched within this time frame). equipment orders are normally delivered within 2 - 4 weeks however some items may take 6 weeks or longer. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

Delivery times shown are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.


Delivery window

Delivery times may vary from standard business hours. Our couriers deliver up until 7pm, but may go beyond this during busy periods. To keep you up to date our couriers will message you with an estimated hour delivery slot. Should you be unable to receive your parcel at this time you will be able to delay your delivery for up to three working days to a time more convenient to you.


Damaged, incorrectly delivered or missing items

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below). We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or products missing from orders.

We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.


Goods left with a neighbour

It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.


Delivery address

You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.


Delivery notification service

To keep you up-to-date and to help deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email/text you throughout the stages of delivery. These messages will also include an hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. 


Delivery service updates

Online orders are delivered by courier companies on our behalf. For further information regarding potential service disruptions in your area, please visit express company for details. Updates are subject to change.


European delivery

Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.


Out of stock
Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre(You can also send us an email (sale@utsource.org), we will contact the headquarters to ship directly after confirming the order.). These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.

Special order
A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of equipment items.

Product restrictions
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the China.

Customs
When purchasing goods for delivery outside the China you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the China it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.